Information about your holiday, arrival and departure times, cancellation conditions and much more

Our Conditions:

Prices:

All prices are per person per night and include:

  • Breakfast buffet,
  • Afternoon coffee, tea, and cake
  • Four-course dinner with a choice of four main courses.

Single room surcharge for room types ‘Mops,’ ‘Labrador,’ and ‘Mastino’ on request. Prices do not include the overnight/local tax of Euro 2.00 per person/day. Children up to 15 years are exempt from this fee. All services related to your vacation with your dog are, of course, included.

Child Discount

0-4 years 100%
5-7 years 50%
8-12 years 30%
13-15 years 10%

Discounts apply when staying in a room with two full-paying adults.

Check-in and Check-out Times

Check-in: 14:00 / Check-out: 11:00. In the case of early departure, cancellation, or no-show, the Austrian hotel contract conditions apply.

Payment

Cash payment or via Mastercard, Visa, Maestro, or bank debit card. A 30% deposit can be made free of charge to our account:

Raiffeisenbank Rauris
Bank Code (BLZ): 35051,
Account number (Kto.): 10314
IBAN: AT93 3505 1000 0001 0314
BIC/SWIFT: RVSAAT2S051

Cancellation Policy / Travel Insurance

Sometimes things don’t go as planned, and the booked vacation has to be canceled or cut short. Our cancellation policy:
The right of withdrawal according to § 18 Abs. 1 Z. 10 FAGG does not apply. Instead, the general terms and conditions for the hotel industry AGBH 2006 apply:

  • You can cancel free of charge up to one month before arrival.
  • From one month to one week before arrival, we charge 70% of the travel price.
  • Within the last week, 90% of the travel price is charged.
  • In case of early departure or no-show, 100% of the travel price is charged.

To save you costs and hassle, we offer the option to purchase Hotelstorno- Premiumversicherung (hotel cancellation premium insurance), which includes mountain rescue costs, accident coverage, and even insures against the illness of your dog as a reason for cancellation.