Data Protection

Data Protection

1. Data protection at a glance

General information

The following information provides a simple overview of what happens to your personal data when you visit this website. Personal data is any data that can be used to personally identify you. For detailed information on the subject of data protection, please refer to our privacy policy listed below this text.

Data collection on this website

Who is responsible for data collection on this website?

Data processing on this website is carried out by the website operator. You can find their contact details in the “Information on the Controller” section of this privacy policy.

How do we collect your data?

Some of your data is collected when you provide it to us. This may include, for example, data you enter into a contact form. Other data is collected automatically or with your consent by our IT systems when you visit the website. This primarily consists of technical data (e.g., internet browser, operating system, or the time the page was accessed). This data is collected automatically as soon as you enter this website.

What do we use your data for?

Some of the data is collected to ensure the website functions without errors. Other data may be used to analyze your user behavior. If contracts can be concluded or initiated via the website, the transmitted data will also be processed for contract offers, orders, or other service requests.

What rights do you have regarding your data?

You have the right to receive information about the origin, recipients, and purpose of your stored personal data at any time, free of charge. You also have the right to demand the correction or deletion of this data. If you have given your consent for data processing, you may revoke this consent at any time with effect for the future. You also have the right to request the restriction of the processing of your personal data under certain circumstances. Furthermore, you have the right to lodge a complaint with the competent supervisory authority. You may contact us at any time regarding this matter or any other questions concerning data protection.

Analytics tools and third-party tools

When visiting this website, your browsing behavior may be statistically analyzed. This is primarily done using analytics programs. Detailed information on these analytics programs can be found in the following privacy policy.

2. Hosting

We host the content of our website with the following provider:

External hosting

This website is hosted externally. The personal data collected on this website is stored on the host’s (or hosts’) servers. This may include, in particular, IP addresses, contact inquiries, meta and communication data, contract data, contact details, names, website access data, and other data generated via a website. External hosting is carried out for the purpose of fulfilling contracts with our prospective and existing customers (Art. 6(1)(b) GDPR) and in the interest of providing our online services securely, quickly, and efficiently via a professional provider (Art. 6(1)(f) GDPR). Where consent has been requested, processing is based exclusively on Art. 6(1)(a) GDPR and Section 25(1) TDDDG, insofar as the consent covers the storage of cookies or access to information on the user’s end device (e.g., device fingerprinting) within the meaning of the TDDDG. Consent may be revoked at any time. Our host(s) will process your data only to the extent necessary to fulfill their service obligations and will follow our instructions regarding this data. We use the following host(s): WP SPACE Broll IT & Media GmbH Registered office: Am Metternicher Bahnhof 10 56072 Koblenz

Data Processing Agreement

We have concluded a data processing agreement (DPA) for the use of the aforementioned service. This is a contract required by data protection law that ensures the provider processes the personal data of our website visitors only in accordance with our instructions and in compliance with the GDPR.

3. General Information and Mandatory Disclosures

Data Protection

The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with statutory data protection regulations and this privacy policy. When you use this website, various personal data are collected. Personal data is data that can be used to personally identify you. This privacy policy explains what data we collect and what we use it for. It also explains how and for what purpose this occurs. Please note that data transmission over the Internet (e.g., via email) may be subject to security vulnerabilities. Complete protection of data against access by third parties is not possible.

Note on the controller

The controller responsible for data processing on this website is: Hotel Grimming GmbH & Co KG Michael Langreiter Marktstraße 25 5661 Rauris – Austria Phone: +43 (0) 6544/6268 Email: info@dogsfriends.at The controller is the natural or legal person who alone or jointly with others decides on the purposes and means of processing personal data (e.g., names, email addresses, or similar).

Storage period

Unless a more specific storage period is specified in this privacy policy, your personal data will remain with us until the purpose for data processing no longer applies. If you assert a legitimate request for deletion or revoke your consent to data processing, your data will be deleted unless we have other legally permissible reasons for storing your personal data (e.g., statutory retention periods under tax or commercial law); in the latter case, deletion will take place once these reasons no longer apply.

General information on the legal bases for data processing on this website

If you have consented to data processing, we process your personal data based on Art. 6(1)(a) GDPR or Art. 9(2)(a) GDPR (where special categories of data pursuant to Art. 9(1) GDPR are processed). In the event of explicit consent to the transfer of personal data to third countries, data processing is also based on Art. 49(1)(a) GDPR. If you have consented to the storage of cookies or access to information on your device (e.g., via device fingerprinting), data processing is additionally based on Section 25(1) TDDDG. Consent may be revoked at any time. If your data is required for the performance of a contract or to take steps prior to entering into a contract, we process your data based on Art. 6(1)(b) GDPR. Furthermore, we process your data based on Art. 6(1)(c) GDPR if processing is necessary for compliance with a legal obligation. Data processing may also take place based on our legitimate interests pursuant to Art. 6(1)(f) GDPR. Information regarding the specific legal bases applicable in each individual case is provided in the following sections of this privacy policy.

Recipients of personal data

We work with various external entities as part of our business operations. In some instances, this requires the transmission of personal data to these external entities. We only share personal data with external entities if this is necessary for the performance of a contract, if we are legally obliged to do so (e.g., transferring data to tax authorities), if we have a legitimate interest in the transfer pursuant to Art. 6(1)(f) GDPR, or if another legal basis permits the data transfer. When engaging data processors, we only share our customers’ personal data based on a valid data processing agreement. In the event of joint processing, a joint processing agreement is concluded.

Revocation of your consent to data processing

Many data processing operations are only possible with your express consent. You may revoke consent you have already given at any time. The lawfulness of data processing carried out prior to the revocation remains unaffected by the revocation.

Right to object to data collection in special cases and to direct marketing (Art. 21 GDPR)

IF DATA PROCESSING IS BASED ON ART. 6(1)(E) OR (F) GDPR, YOU HAVE THE RIGHT TO OBJECT, ON GROUNDS RELATING TO YOUR PARTICULAR SITUATION, AT ANY TIME TO THE PROCESSING OF YOUR PERSONAL DATA; THIS ALSO APPLIES TO PROFILING BASED ON THESE PROVISIONS. Please refer to this privacy policy for the respective legal basis upon which processing is based. If you object, we will no longer process the personal data concerned unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms, or if the processing serves the establishment, exercise, or defense of legal claims (objection pursuant to Art. 21(1) GDPR). If your personal data is processed for the purpose of direct marketing, you have the right to object at any time to the processing of personal data concerning you for such marketing; this also applies to profiling to the extent that it is related to such direct marketing. If you object, your personal data will subsequently no longer be used for direct marketing purposes (objection pursuant to Art. 21(2) GDPR).

Right to lodge a complaint with the competent supervisory authority

In the event of violations of the GDPR, data subjects have the right to lodge a complaint with a supervisory authority, particularly in the Member State of their habitual residence, place of work, or the place of the alleged infringement. This right to lodge a complaint exists without prejudice to other administrative or judicial remedies.

Right to data portability

You have the right to have data that we process automatically based on your consent or in fulfillment of a contract handed over to you or to a third party in a common, machine-readable format. If you request the direct transfer of the data to another controller, this will only be done to the extent that it is technically feasible.

Access, rectification, and erasure

Subject to applicable legal provisions, you have the right at any time to obtain information free of charge regarding your stored personal data, its origin and recipients, and the purpose of the data processing, as well as—where applicable—the right to have this data rectified or erased. You may contact us at any time regarding this matter or for further questions concerning personal data.

Right to restriction of processing

You have the right to request the restriction of the processing of your personal data. You may contact us at any time to do so. The right to restriction of processing applies in the following cases: If you contest the accuracy of the personal data we hold about you, we generally require time to verify this. For the duration of this verification, you have the right to request the restriction of the processing of your personal data. If the processing of your personal data was or is unlawful, you may request the restriction of data processing instead of erasure. If we no longer need your personal data, but you require it for the establishment, exercise, or defense of legal claims, you have the right to request the restriction of the processing of your personal data instead of erasure. If you have lodged an objection pursuant to Art. 21(1) GDPR, a balancing of your interests against ours must be carried out. Until it is determined whose interests prevail, you have the right to request the restriction of the processing of your personal data. If you have restricted the processing of your personal data, such data—with the exception of storage—may only be processed with your consent, for the establishment, exercise, or defense of legal claims, for the protection of the rights of another natural or legal person, or for reasons of important public interest of the European Union or of a Member State.

SSL or TLS encryption

For security reasons and to protect the transmission of confidential content, such as orders or inquiries that you send to us as the site operator, this site uses SSL or TLS encryption. You can recognize an encrypted connection by the fact that the browser’s address line changes from “http://” to “https://” and by the lock symbol in your browser bar. When SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.

Objection to promotional emails

We hereby object to the use of contact data published in the context of mandatory legal notice requirements for the purpose of sending unsolicited advertising and information materials. The site operators expressly reserve the right to take legal action in the event of unsolicited promotional information being sent, such as via spam emails.

4. Data collection on this website

Cookies

Our websites use so-called “cookies.” Cookies are small data packets that do not damage your device. They are stored on your device either temporarily for the duration of a session (session cookies) or permanently (permanent cookies). Session cookies are automatically deleted after your visit ends. Permanent cookies remain stored on your device until you delete them yourself or until they are automatically deleted by your web browser. Cookies may originate from us (first-party cookies) or from third-party companies (so-called third-party cookies). Third-party cookies enable the integration of specific services from third-party companies into websites (e.g., cookies for processing payment services). Cookies serve various functions. Many cookies are technically necessary, as certain website functions would not work without them (e.g., the shopping cart function or video playback). Other cookies may be used to analyze user behavior or for advertising purposes. Cookies that are required to carry out the electronic communication process, to provide specific functions you have requested (e.g., the shopping cart function), or to optimize the website (e.g., cookies for measuring web audience)—referred to as “necessary cookies”—are stored based on Art. 6(1)(f) GDPR, unless another legal basis is specified. The website operator has a legitimate interest in storing necessary cookies to ensure the technically error-free and optimized provision of their services. If consent for the storage of cookies and comparable recognition technologies has been requested, processing is based exclusively on that consent (Art. 6(1)(a) GDPR and Section 25(1) TDDDG); consent may be revoked at any time. You can configure your browser to notify you when cookies are set and to allow cookies only on a case-by-case basis, to exclude the acceptance of cookies in specific cases or generally, and to activate the automatic deletion of cookies when closing the browser. Disabling cookies may limit the functionality of this website. You can find details regarding the cookies and services used on this website in this privacy policy.

Consent with Borlabs Cookie

Our website uses the consent technology provided by Borlabs Cookie to obtain your consent for the storage of specific cookies in your browser or the use of specific technologies, and to document this consent in a data-protection-compliant manner. The provider of this technology is Borlabs GmbH, Rübenkamp 32, 22305 Hamburg (hereinafter referred to as Borlabs). If you have restricted the processing of your personal data, such data—with the exception of storage—may only be processed with your consent, for the establishment, exercise, or defense of legal claims, for the protection of the rights of another natural or legal person, or for reasons of important public interest of the European Union or of a Member State.

SSL or TLS encryption

Objection to promotional emails

4. Data collection on this website

Cookies

Consent with Borlabs Cookie

Our website uses the consent technology provided by Borlabs Cookie to obtain your consent for the storage of specific cookies in your browser or the use of specific technologies, and to document this consent in a data-protection-compliant manner. The provider of this technology is Borlabs GmbH, Rübenkamp 32, 22305 Hamburg (hereinafter referred to as Borlabs). The data you enter in the contact form remains with us until you request its deletion, revoke your consent for storage, or the purpose for data storage no longer applies (e.g., after your request has been fully processed). Mandatory legal provisions—particularly statutory retention periods—remain unaffected.

Inquiries via e-mail, telephone, or fax

If you contact us via e-mail, telephone, or fax, your inquiry, including all associated personal data (name, inquiry details), will be stored and processed by us for the purpose of handling your request. We do not share this data without your consent. This data is processed based on Art. 6(1)(b) GDPR if your inquiry is related to the performance of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, processing is based on our legitimate interest in the effective handling of inquiries addressed to us (Art. 6(1)(f) GDPR) or on your consent (Art. 6(1)(a) GDPR), provided such consent has been requested; consent may be revoked at any time. The data you submit to us via contact inquiries remains with us until you request its deletion, revoke your consent for storage, or the purpose for data storage no longer applies (e.g., after your request has been fully processed). Mandatory legal provisions—particularly statutory retention periods—remain unaffected.

5. Analysis tools and advertising

GASTRODAT hotel software and online inquiry form

We use the GASTROdat hotel software provided by GASTROdat® Ges.m.b.H. (Friedensstraße 8, 5082 Grödig, Austria) to efficiently process bookings and booking inquiries. The use of the hotel software is based on our legitimate interest pursuant to Art. 6 (1) (f) GDPR. Our cooperation with GASTROdat is governed by a data processing agreement. In addition, we use an online inquiry form on our website, which is embedded via an iframe. The inquiry form is provided by GASTROdat via an external server (fo.sitec.com – Simplify Hospitality). When you enter data into the form and submit it, this information is transmitted to GASTROdat’s hotel software. GASTROdat uses this data to make it available to us for processing bookings and booking inquiries, as well as to provide other related services. For further details regarding data usage by GASTROdat, please refer to GASTROdat’s privacy policy at: https://www.gastrodat.com/impressum-agb/

6. Newsletter

Newsletter data

If you wish to subscribe to the newsletter offered on the website, we require an email address from you, as well as information that allows us to verify that you are the owner of the provided email address and consent to receiving the newsletter. No further data is collected, or data is collected only on a voluntary basis. We use newsletter service providers, described below, to handle the newsletter distribution.

MailerLite

This website uses MailerLite to send newsletters. The provider is MailerLite Limited (“MailerLite”), 38 Mount Street Upper, Dublin 2, D02PR89 Ireland (hereinafter “MailerLite”). MailerLite is a service used to organize and analyze, among other things, the distribution of newsletters. The data you enter for the purpose of subscribing to the newsletter is stored on MailerLite’s servers. If you do not wish for your data to be analyzed by MailerLite, you must unsubscribe from the newsletter. We provide a link for this purpose in every newsletter message.

Data analysis by MailerLite

MailerLite enables us to analyze our newsletter campaigns. For instance, we can see whether a newsletter message was opened and which links were clicked. This allows us to determine, among other things, which links received the most clicks. We can also detect whether specific predefined actions were performed after the email was opened or a link was clicked (conversion rate). For example, we can see if you made a purchase after clicking on the newsletter. MailerLite also allows us to segment (“cluster”) newsletter recipients based on various categories—such as age, gender, or location. This enables us to better tailor our newsletters to specific target audiences. For detailed information on MailerLite’s features, please visit the following link: https://www.mailerlite.com/features. You can find MailerLite’s privacy policy here: https://www.mailerlite.com/legal/privacy-policy.

Legal Basis

Data processing is based on your consent (Art. 6(1)(a) GDPR). You may revoke this consent at any time with effect for the future.

Storage Period

Data provided by you for the purpose of receiving the newsletter will be stored by us or the newsletter service provider until you unsubscribe from the newsletter; once you unsubscribe or the purpose for processing ceases to exist, the data will be deleted from the newsletter distribution list. We reserve the right to delete or block email addresses from our newsletter distribution list at our own discretion, based on our legitimate interests pursuant to Art. 6(1)(f) GDPR. Data stored by us for other purposes remains unaffected by this. After you unsubscribe from the newsletter distribution list, your email address may be stored on a blacklist by us or the newsletter service provider if this is necessary to prevent future mailings. Data on the blacklist is used solely for this purpose and is not combined with other data. This serves both your interests and our interest in complying with legal requirements regarding the sending of newsletters (legitimate interest within the meaning of Art. 6(1)(f) GDPR). There is no time limit on storage in the blacklist. You may object to the storage of data if your interests outweigh our legitimate interest.

Data Processing Agreement

We have concluded a data processing agreement (DPA) for the use of the aforementioned service. This is a contract required by data protection law that ensures the service provider processes the personal data of our website visitors solely in accordance with our instructions and in compliance with the GDPR.

7. Plugins and Tools

YouTube with enhanced privacy mode

This website embeds videos from YouTube. The operator of the website is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland. When you visit a page on this website that has a YouTube video embedded, a connection to YouTube’s servers is established. This informs the YouTube server which of our pages you have visited. If you are logged into your YouTube account, you enable YouTube to associate your browsing behavior directly with your personal profile. You can prevent this by logging out of your YouTube account. We use YouTube in enhanced privacy mode. According to YouTube, videos played in enhanced privacy mode are not used to personalize the browsing experience on YouTube. Ads displayed in enhanced privacy mode are likewise not personalized. No cookies are set in enhanced privacy mode. Instead, however, so-called “local storage” elements are stored in the user’s browser; these contain personal data—similar to cookies—and can be used for recognition purposes. Details regarding enhanced privacy mode can be found here: https://support.google.com/youtube/answer/171780. Once a YouTube video is activated, further data processing operations may be triggered that are beyond our control. YouTube is used in the interest of presenting our online services in an appealing manner. This constitutes a legitimate interest within the meaning of Art. 6(1)(f) GDPR. Where consent has been requested, processing is based exclusively on Art. 6(1)(a) GDPR and Section 25(1) TDDDG, insofar as the consent covers the storage of cookies or access to information on the user’s device (e.g., device fingerprinting) as defined by the TDDDG. Consent may be revoked at any time. Further information on data protection at YouTube can be found in their privacy policy at: https://policies.google.com/privacy?hl=de. The company holds certification under the “EU-US Data Privacy Framework” (DPF). The DPF is an agreement between the European Union and the USA designed to ensure compliance with European data protection standards for data processing in the USA. Any company certified under the DPF commits to adhering to these data protection standards. Further information on this matter is available from the provider at the following link: https://www.dataprivacyframework.gov/participant/5780.

Google Fonts (local hosting)

This page uses “Google Fonts,” provided by Google, to ensure the uniform display of fonts. The Google Fonts are installed locally. No connection to Google servers is established in the process. You can find further information about Google Fonts at https://developers.google.com/fonts/faq and in Google’s privacy policy: https://policies.google.com/privacy?hl=de.

Our Social Media Presences

This privacy policy applies to the following social media presences

https://www.facebook.com/hotelgrimming/ https://www.instagram.com/hundehotel.grimming/ https://www.youtube.com/@hotelgrimming1792

Data processing by social networks

We maintain publicly accessible profiles on social networks. You can find the specific social networks we use below. Social networks such as Facebook, X, etc., can generally analyze your user behavior comprehensively when you visit their website or a website with integrated social media content (e.g., “Like” buttons or advertising banners). Visiting our social media presences triggers numerous data processing operations relevant to data protection. Specifically: If you are logged into your social media account and visit our social media presence, the operator of the social media portal can assign this visit to your user account. However, your personal data may also be collected if you are not logged in or do not have an account on the respective social media portal. In this case, this data is collected, for example, via cookies that are stored on your device or by recording your IP address. With the help of the data collected in this way, the operators of the social media portals can create user profiles in which your preferences and interests are stored. In this way, interest-based advertising can be shown to you inside and outside of the respective social media presence. If you have an account with the relevant social network, interest-based advertising can be displayed on all devices on which you are logged in or were logged in. Please also note that we cannot understand all processing processes on the social media portals. Depending on the provider, further processing operations may therefore be carried out by the operators of the social media portals. Details can be found in the terms of use and data protection regulations of the respective social media portals.

Legal basis

Our social media presence is intended to ensure the broadest possible presence on the Internet. This is a legitimate interest within the meaning of Article 6 (1) (f) GDPR. The analysis processes initiated by the social networks may be based on different legal bases that must be specified by the operators of the social networks (e.g. consent within the meaning of Art. 6 Para. 1 lit. a GDPR).

Responsible person and assertion of rights

If you visit one of our social media sites (e.g. Facebook), we, together with the operator of the social media platform, are responsible for the data processing operations triggered by this visit. In principle, you can exercise your rights (information, correction, deletion, restriction of processing, data portability and complaint) both. us as well as against the operator of the respective social media portal (e.g. Facebook). Please note that, despite our joint responsibility with the social media platform operators, we do not have full control over the data processing operations of these platforms. Our options are largely determined by the corporate policies of the respective provider. For details on how they handle your personal data, please refer to Instagram’s privacy policy: https://privacycenter.instagram.com/policy/. The company is certified under the “EU-US Data Privacy Framework” (DPF). The DPF is an agreement between the European Union and the USA designed to ensure compliance with European data protection standards for data processing in the USA. Any company certified under the DPF commits to adhering to these data protection standards. Further information is available from the provider at the following link: https://www.dataprivacyframework.gov/participant/4452

YouTube

We maintain a profile on YouTube. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. For details on how they handle your personal data, please refer to YouTube’s privacy policy: https://policies.google.com/privacy?hl=de. The company is certified under the “EU-US Data Privacy Framework” (DPF). The DPF is an agreement between the European Union and the USA designed to ensure compliance with European data protection standards for data processing in the USA. Any company certified under the DPF commits to adhering to these data protection standards. You can obtain further information on this from the provider at the following link: https://www.dataprivacyframework.gov/participant/5780